Phone & SIM

PhoneBox networks support most of the modern phones and smartphones. We will provide you with a specific SIM card required for your phone.

If you bring a phone from your home country, please make sure to check if it is unlocked. Your carrier will help you with checking it. We can always help you with unlocking your phone in Canada (extra fees will apply).

Using a new SIM card will not affect any settings on your phone.

When you buy a phone from PhoneBox, it will be locked either to TELUS or Rogers network. All of our phones will be covered by a standard manufacturer warranty and you are also eligible for a standard 15 days trial period.

How to activate your SIM card online

Go to www.gophonebox.com/mysim or you can navigate from the menu by clicking on Activation. Upon visiting the page you will be asked to select your language. If you need to change the language after selecting your language simply click on the bottom left of the page.

If you have any questions during your activation, simply click on the question marks at the top right of each section.

Step 1 (Age):

You must be 18 years of age to activate. If you are under 18 years of age you must have your parents or guardians consent and activate using their credit card.

Step 2 (SIM Card):

If you do not have a SIM card we can mail one to you. If you do have one enter in the SIM card number on your card. Our wireless service is provided by Telus, Bell & Rogers. Telus's SIM Cards contain 19 digits and Rogers & Bell contain 20.

Step 3 (Number Location):

We require to know the city and province you are going to be living in to assign you a correct phone number and area code.

Step 4 (Porting in Number):

You are only able to port in a Canadian phone number form another Canadian service provider.

Step 5 (Promotion Code):

Enter in a promotion code if you have one.

Step 6 (Plan):

Choose your Plan. You can view all your plan details and pricing on the right side of the web page.

Step 7 (Personal Information):

Enter in your name and email and continue onto the billing page.

Step 8 (Plan Details):

Review your plan details. After reviewing the Plan details check the box below if you agree to the plan detail terms.

Step 9 (Payment):

Choose your payment method and complete the payment section. If you are using a credit card you can check the box below the fields to setup automatic payments. Ensure that the payment information you entered is correct.

Step 10 (Terms & Conditions):

Please review our Terms & Conditions and check the box if you agree and complete your activation.

Before you manually set up the following APN setting, please make sure your phone is unlocked from your carrier.

TELUS

ANDROID

Settings » Wireless & Networks » Mobile Networks » Access Point Names » PRESS “MENU” BUTTON » NEW APN

Manually type in the following information

• NAME: TELUS SP
• APN: sp.telus.com
• Proxy Server: leave blank
• Port: leave blank
• Username: leave blank
• Password: leave blank
• Server: leave blank
• MMSC: http://aliasredirect.net/proxy/mmsc
• Proxy Server: 74.49.0.18
• Port: 80
• MCC: 302
• MNC: 220
• Authentication Type: None
• APN Type: leave blank

Click “MENU” button and “SAVE”. After saving, please make sure the new APN (TELUS SP) is selected from the Access Point Names screen.

TELUS

iPhone

To set up and activate iPhone, turn on iPhone and follow the Setup Assistant. The Setup Assistant steps you through the setup process, including connecting to a Wi-Fi network, signing in with or creating a free Apple ID, setting up iCloud, turning on recommended features such as Location Services and Find My iPhone, and activating iPhone with your carrier. You can also restore from an iCloud or iTunes backup during setup.

Activation can be done over a Wi-Fi network or, with iPhone 4S, over your carrier's cellular network (not available in all areas). If neither option is available, you need to connect iPhone to your computer for activation.

Part 1: How to set up your Apple iPhone® via iTunes (unlocked)

1. Insert an activated TELUS SIM card.
2. The screen will flash, alternating between an "emergency calls only" screen and the iTunes® logo.
3. Connect your iPhone® to your computer at home using the USB cable that came in the box or a compatible cable.

Part 2: iTunes® Apple set-up

1. Ensure that the latest iTunes® is installed on your computer.
2. iTunes® will start automatically and will prompt you to install an update to the carrier settings.
3. Click on "Update Settings".
4. iTunes® will install data, SMS and Voice services onto your smartphone.
5. Navigate to Settings > General > About. Ensure that Carrier is listed as “TELUS”.
6. If these settings are incorrect, disconnect the USB cable, wait 60 seconds, and reconnect it. Repeat steps 1 to 5.

Before you manually set up the following APN setting, please make sure your phone is unlocked from your carrier.

ROGERS

ANDROID

Setttings » Wireless & Networks » Mobile Networks » Access Point Names » PRESS “MENU” BUTTON » NEW APN

Manually type in the following information

LTE Device:

• Name: Rogers
• APN: ltemobile.apn
• Proxy Server: leave blank
• Port: leave blank
• Username: leave blank
• Password: leave blank
• Server: leave blank
• MMSC: http://mms.gprs.rogers.com
• Proxy Server: 10.128.1.69
• Port: 80
• MCC: leave blank
• MNC: leave blank
• Authentication Type: None
• APN Type: leave blank

LTE Device:

• Name: ROGERS
• APN: rogers-core-app1.apn

Click “MENU” button and “SAVE”. After saving, please make sure the new APN (TELUS SP) is selected from the Access Point Names screen.

ROGERS

iPhone

• NAME: ROGERS
• APN: rogers-core-appl1.apn
• MMSC: http://mms.gprs.rogers.com
• MMS Proxy: 10.128.1.69
• MMS Port: 80

Before you manually set up the following APN setting, please make sure your phone is unlocked from your carrier.

Bell

ANDROID

Setttings » Wireless & Networks » Mobile Networks » Access Point Names » PRESS “MENU” BUTTON » NEW APN

Manually type in the following information

LTE Device:

• Name: PhoneBox
• APN: pda.bell.ca
• Proxy Server: web.wireless.bell.ca
• Port: 80
• MMSC: http://mms.bell.ca/mms/wapenc
• MMS Proxy: web.wireless.bell.ca
• MMS Port: 80
• MSS Protocol: WAP 2.0
• MCC: 302
• MNC: 610
• Authentication Type: None
• APN Type: internet + mms

We strongly recommend using a passcode or other available security feature to unlock your phone. Basic passcode unlock is available on every Android and iOS (Apple) device through "Settings" menu.

To secure your device in case of lost or stolen phone, you can set up the software that will help you locate your phone remotely, lock it and erase the contents remotely. Both Android and iOS have the software available for free and they only require the Google Account or Apple ID.

Android: Android Device Manager is available through "Google Settings" app on your device. To turn on, select "Remotely Locate this device", and "Allow remote access and factory reset" if you wish to be able to erase the phone content remotely. You need to be log-in with your Google Account to be able to access these features.

We strongly recommend using a passcode or other available security feature to unlock your phone. Basic passcode unlock is available on every Android and iOS (Apple) device through "Settings" menu.

In case you ever need to locate your device, you can access Android Device Manager through Google Play Store. Log-in with your Google Account and find it through the "Settings" button. Please note that the device has to have DATA connection to be located.

iOS (iPhone/iPad): Requires iOS 5 or higher. You need to be logged-in to iCloud on your iPhone.

To manage your phone remotely, please go to www.icloud.com and log-in with your Apple ID. In there, select Find My iPhone menu. The system should be able to identify each device associated with your Apple ID and will show it to you on the map. You are also able to play a sound to find it, lock the device and completely erase the contents.

Voice-mail is a great and useful feature that's included in each of our plans!

Please use the following instructions below on how to set up your Voice-mail:

• 1. From your handset please dial 1+ your 10-digit handset number + SEND. You must call from your handset (not landline) when initializing voice mail.
• 2. When prompted for a password, kindly enter a password between 4 and 15 digits.
• 3. Once you have set-up your password, you are then asked to record your name and personal greeting.
• 4. Once you have set up your Voice-mail, you can press "*" to end the call.

It's always a good idea to know how to sync your device with your computer or how to install latest updates. Different phones have different approaches as to how you manage your data, synchronize it with your computer, or update your OS system.

iPhone iOS

Data Back-Up: to perform a data back-up of all of your files (multimedia, contacts, documents, apps etc.), you need 3 things: Your device, Lightning USB connection cable, and your computer.

1. On your computer, download the latest iTunes software suit from Apple's website: https://www.apple.com/ca/itunes/download/. Go through the full installation process.

2. Start iTunes on your computer. Connect your iPhone to your computer with a USB connection cable. You will see a synch process starting up and asking you which items you'd like to synchronize with.

3. Select the items you wish to sync. Please be careful: the first sync may erase content from your iPhone if you don't specify that you wish to keep it.

Certified Devices are devices that have been previously "used" and allow you to purchase an amazing smartphone for a fraction of the price. These "used" phones are 100% certified and come with a 1 year warranty similar to the manufacture warranty; though this is device dependent.

The main difference is the size. Micro SIM card is the same as regular SIM, only with reduced dimensions and can be used as a regular SIM card with a special extender. Nano SIM card is only used by Apple's iPhone 5 at the moment.

Wireless Plans

When you bring your own device and subscribe to our wireless services there is no early cancellation fee so you can cancel anytime you wish. When you subscribe to our services with a contract and receive a subsidized device from PhoneBox, you are responsible for the subsidized device cost based on the remaining duration of your contract. You can cancel your contract at anytime by paying the full remaining amount of the subsidized device cost. PhoneBox is entitled to ask for any overages occurred during this time of the usage.

Merchandise

Electronic items

• Electronic items need to be inside their original package to be refunded.
• If you wish to return unpacked electronic items, you shall receive PhoneBox credits, which are usable for our wireless services or any merchandise offered by PhoneBox.

Non-Electronic items

• Non-electronic items are subjected to refund.
• Damaged items cannot be refunded.
• Physically damaged items cannot be refunded; Physical damage includes but not limited to stain, tear, scratches and broken parts.

Lost or Stolen items will not be refunded.